AECC Terms and Conditions & Refund Policy


This website is operated by the Africa Executive Coaching Council (hereinafter referred to as “AECC”). Throughout the site, the terms “we”, “us” and “our” refer to AECC. AECC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and / or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and / or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features, pages or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Website Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our website, services, products, information and events for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Modifications to the Service and Prices

Prices for our services, products and events are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Services, Products and Events

Certain services, products and events may be available exclusively online through the website. These services, products and events may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the description of our services, products and events that appear at our website and event page. We cannot guarantee that there will be no misinterpretation on your part.

We reserve the right, but are not obligated, to limit the sales of our services, products and events to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services, products and events that we offer. All descriptions of services, products and events or their pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any service, product or event at any time. Any offer for any service, product or event made on this site is void where prohibited.

We do not warrant that the quality of any products, services, event, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

Within reason, we reserve the right to refuse any order you place with us based on our sole judgment.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our website. You agree to promptly update your account and other information, including your email address, mobile phone number and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Returns and refunds

Requests for refunds for payments made for our services, products and event attendance shall be accepted at our discretion, subject to compliance with the applicable laws of Zambia, where we are registered. Event payment refunds will only be made at 90% of the amount paid if cancellations are confirmed a month before the event, at 50% of the amount paid if cancellations are confirmed at least two weeks before the event and at 25% of the amount paid if cancellations are confirmed at least a week before the event. No refunds will be given if cancellations are made in less than a week before the event.

Refunds in respect of services or events that we cancel after payments have been made, shall be made in full within 60 days of the cancellation announcement is made.

The payment method will be selected at our discretion and may include bank or mobile money or credit card transfers. In all the above cases, the refund amount will be paid less the cost of transfer.  This refunds clause may be amended from time to time. Our rules on refunds shall be exercised at our discretion, subject to applicable laws of Zambia.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to the information, pricing, promotions, offers, event dates and time of our service, product or events. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order request).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service, product or attending our events will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all services, products and events delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In respect of the services offered to you free of charge we will not be liable to you for any loss or damage of any nature whatsoever.

Our aggregate liability to you in respect of any contract to provide services, products or events to you under these general terms and conditions shall not exceed the total amount paid and payable to us under the contract. Each separate transaction on our website shall constitute a separate contract for the purpose of this section.

In no case shall our AECC directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Nothing in these general terms and conditions will limit any liabilities in any way that is not permitted under your applicable law; or exclude any liabilities or statutory rights that may not be excluded under your applicable law.

Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of Zambia.

The AECC is registered in Zambia and our registered is PO Box 3937, Lusaka Zambia. We presently run most of our operations from Nairobi, Kenya, and have Board Member representation across 5 countries in Africa. You can contact us by using our website contact form and email address provided on the website.